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Front Office Manager

Company: Homewood Suites by Hilton Greensboro
Location: Greensboro
Posted on: September 13, 2019

Job Description:

BASIC JOB FUNCTION: To provide high level customer service through professional management of the Front Office team. RESPONSIBILITIES: Ensure exceptional guest service is being provided by the Front Office team. Interview, train, counsel, schedule, supervise, and discipline Front Office associates, including desk clerks, night auditors, and bellmen. Manage the seamless movement of guests in and out of the hotel. Ensure that all Front Office employees complete their essential duties before their departure. Accountable for managing the front office payroll and expense budgets. Review all arrivals noting any special requests or challenges. Ensure proper credit policies are followed. Assist guests with services and requests. Run and attend departmental training classes and seminars. Perform any other job related duties as assigned. High school diploma or equivalent preferred. Three (3) years of hospitality front desk supervisor experience, night audit experience preferred Availability during peak operating hours including nights, weekends, holidays and special events. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Homewood Suites by Hilton Greensboro, Greensboro , Front Office Manager, Executive , Greensboro, North Carolina

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