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Data Analyst (Loss Management Product Manager) - Work in Raleigh

Company: Genworth
Location: Greensboro
Posted on: March 15, 2019

Job Description:

YOUR ROLE

We are looking for a highly energetic professional passionate about helping keep people in their homes. Reporting to the Senior Director of Operations, the Loss Management Product Manager will be a key team member and support for the loss management leadership teams including Home Owners Assistance and Claims Fulfillment. The Loss Management Product Managers primary responsibilities will be to share insights on business, market and regulatory changes and collaborate with the operations team to help develop effective solutions. This position is also will help improve our customer experience while also assisting servicers in the understanding of Genworth polices and overall industry trends.

YOUR RESPONSIBILITIES



  • You will embrace continuous improvement principles to promote exceptional customer service
  • You will collaborate with team members to identify information needs & support
  • You will develop customer understanding and associated value chain to provide a differentiated experience
  • You will communicate and provide recommendations on changes in the servicing environment
  • You will support customer requests quickly and effectively
  • You will complete other projects as assigned

    YOUR QUALIFICATIONS



    • Your ability to lead a project team to work together towards a common goal
    • Your ability to listen and understand what servicers want and need to help create value in their organization
    • Your ability to quickly adapt to a fast-changing environment
    • You ensure great communication amongst the team and broader organization
    • You provide thoughts and recommendations to help improve business results
    • Your proficiency with MS Excel, Word & PowerPoint
    • You desire to continuously learn
    • You are a team player with ability to work cross-functionally to achieve goals

      ADDITIONAL QUALIFICATIONS



      • Your bachelor's degree strongly preferred
      • Your exposure to mortgage default servicing operations
      • Your exposure to marketing campaign tracking and management

        COMPANY

        Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long-term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.

        Genworth Mortgage Insurance, headquartered in Raleigh, North Carolina, is a global mortgage insurer with a major presence in the United States, Canada, and Australia. With origins dating back to 1980, Genworth Mortgage Insurance provides primary mortgage guaranty insurance coverage on residential mortgage loans, as well as mortgage pool insurance policies that enhance insurance coverage for various types of mortgage-related securities. Our mortgage insurance can help individuals secure low down payment loans and realize the dream of home ownership faster even for the first time.

        We know we can't deliver on our mission unless we deliver for our employees. That's why we're committed to creating a work environment that fosters inclusion, excellence, improvement and connection. We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential.

        Keywords: Genworth, Greensboro , Data Analyst (Loss Management Product Manager) - Work in Raleigh, Executive , Greensboro, North Carolina

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