General Manager

Company: Shelby American, Inc.
Location: Raleigh
Posted on: June 1, 2025

Job Description:

DescriptionAre you a dynamic leader with a passion for the apparel industry? We're looking for a driven General Manager to join our team at Custom Patch Hats, a small but innovative apparel manufacturing company located in Raleigh, NC.Job Summary:The General Manager is essential to overseeing and enhancing production processes within our facility, with a focus on embroidery, laser cutting, stitching, heat pressing, and shipping & receiving operations. This position necessitates a strategic leader with a proven history in manufacturing management, who is capable of driving operational excellence and cultivating a collaborative team environment.Key responsibilities include managing daily production operations to meet quality and efficiency standards, developing and mentoring a diverse workforce, ensuring adherence to safety and regulatory requirements, and implementing continuous improvement initiatives. The General Manager will collaborate closely with cross-functional teams to align production capabilities with customer demands while managing budgets and identifying cost-effective solutions.Responsibilities:Production Management:

• Oversee daily manufacturing operations, ensuring production targets, quality standards, and timely delivery of products are met (SLAs).
• Manage production processes, including embroidery, laser cutting, stitching, and heat pressing to ensure a seamless workflow and high product quality.
• Implement and monitor production schedules, adjusting as needed to accommodate fluctuations in demand.
• Maintain inventory control, ensuring adequate stock levels of raw materials while preventing overstocking.
• Collaborate with vendors and suppliers to ensure the prompt arrival of raw materials.
• Utilize lean manufacturing and Six Sigma methodologies to improve efficiency and reduce waste.
• Manage the team to achieve cost-per-piece targets set by the Director of Operations.Team Leadership:
  • Lead, mentor, and develop a diverse team of production staff to enhance skills, performance, and overall morale.
  • Implement employee training and development programs to align workforce skills with production needs.
  • Foster a collaborative and engaged workplace culture that emphasizes safety, quality, and continuous improvement.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Optimize labor scheduling to improve productivity and minimize downtime.
  • Implement succession planning to ensure leadership sustainability within the organization.Quality Assurance:
    • Establish and uphold quality control processes to ensure products meet industry standards and customer expectations.
    • Investigate and address quality issues, implementing corrective actions to prevent recurrence.
    • Integrate customer feedback into quality improvement initiatives.
    • Ensure compliance with ISO or other relevant industry quality standards.Operational Efficiency:
      • Identify and implement process improvements to optimize efficiency, reduce waste, and lower production costs.
      • Utilize data-driven analysis and key performance indicators (KPIs) to track and enhance operational performance, including order accuracy, machine downtime, and production throughput.
      • Leverage automation and technology advancements to streamline production processes.Shipping & Receiving:
        • Oversee shipping and receiving operations to ensure accurate and efficient handling of materials and finished products.
        • Collaborate with logistics teams to streamline transportation and distribution processes.
        • Manage inventory reconciliation to prevent discrepancies.
        • Ensure proper handling of returns and defective goods for rework or disposal.Budgeting & Cost Management:
          • Develop and manage annual budgets, forecasting production costs, and controlling expenses to meet financial targets.
          • Analyze budget variances and implement corrective measures as needed.
          • Track cost-per-unit metrics and implement cost-reduction strategies, such as supplier negotiations and process improvements.Regulatory Compliance:
            • Ensure compliance with all safety, environmental, and other regulatory requirements.
            • Maintain up-to-date knowledge of industry standards and best practices.
            • Implement OSHA safety training and workplace safety programs to minimize risks.
            • Ensure environmental compliance measures, such as waste reduction and sustainable sourcing.Cross-Functional Collaboration:
              • Collaborate with sales, marketing, and supply chain teams to align production capabilities with customer demands and market trends.
              • Work closely with IT and operations teams to integrate technology solutions, including ERP/CRM system upgrades, for enhanced workflow efficiency.
              • Maintain strong communication with stakeholders to resolve issues and improve customer satisfaction.RequirementsPhysical Demands:
                • Frequent walking, standing, and moving throughout the facilities.
                • Ability to lift and carry items weighing up to 60 pounds on occasion, including tools, equipment, and supplies.
                • Extended periods of standing or repetitive motion may be required.
                • Proper use of personal protective equipment (PPE) as needed.Required Education and Experience:
                  • Bachelor's degree in Business Administration, Operations Management, Manufacturing, or a related field.
                  • At least 4+ years of experience in a similar position.
                  • 2+ years of manufacturing experience with a strong understanding of production workflows.
                  • Project management experience, with the ability to oversee multiple initiatives simultaneously.
                  • Experience using CRM/ERP software (e.g., Oracle, SAP, Odoo).Skills:
                    • Strong leadership and team management skills.
                    • Detail-oriented and highly organized.
                    • Excellent problem-solving and root cause analysis abilities.
                    • Strong customer service experience.
                    • Adaptable to change in a growing company.
                    • Effective time management and prioritization skills.
                    • Ability to take direction well and remain open to learning.
                    • Demonstrated leadership qualities, such as conflict resolution and change management expertise.
                    • Proficiency in Microsoft Excel, ERP systems, and workflow automation tools.We offer the following benefits:
                      • Medical Insurance
                      • Dental Plan
                      • Vision Plan
                      • Vacation and Sick time off
                      • Floating Holidays
                      • Paid Parental Leave
                      • Short Term and Long Term disability paid by the company
                      • Accident and Critical Illness Plans
                      • Employee Assistant Program
                      • Well-Being Program
                      • 401(k) with employer match
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Keywords: Shelby American, Inc., Greensboro , General Manager, Executive , Raleigh, North Carolina