Director of Business Intelligence

Company: Compass Group Poland Sp. z o.o.
Location: Charlotte
Posted on: May 3, 2025

Job Description:

CanteenPosition Title: DIRECTOR OF BUSINESS INTELLIGENCE - CHARLOTTE, NCPay Grade: 18Reports To: Chief Marketing & Retail OfficerSalary: $130,000 - $150,000 / yearGrowth. Opportunity. Excellence.Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.Come grow with us. We are Canteen.Job Summary:The Director of Business Intelligence will play a critical role in shaping the strategic direction and analytical capabilities of our client tools. This position will focus on developing and implementing data tools that enhance client communication, ensuring our clients receive the highest quality service and insights. The ideal candidate will have a strong background in data analytics, a strategic mindset, and a passion for leveraging data to drive business decisions.Key Responsibilities

• Strategic Planning: Develop and execute a comprehensive strategy for data tools that support and improve client communication. Collaborate with senior leadership to align data initiatives with overall business objectives.
• Data Tool Development: Oversee the design, development, and implementation of innovative data tools that facilitate effective and efficient client communication. Ensure tools are user-friendly and meet the needs of various client segments.
• Analytics and Insights: Gather, analyze, and interpret data to provide actionable insights that enhance client communication strategies. Utilize advanced analytics techniques to uncover trends, patterns, and opportunities.
• Client Engagement: Work closely with client-facing teams to understand their needs and challenges. Provide training and support on using data tools to improve client interactions and outcomes.
• Performance Measurement: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of data tools and client communication strategies. Continuously monitor and report on performance, making data-driven recommendations for improvement.
• Innovation and Improvement: Stay abreast of industry trends and emerging technologies in data analytics and client communication. Identify opportunities for innovation and continuous improvement in data tools and processes.Qualifications
  • Education: Bachelor's degree in Data Science, Business, Statistics, or a related field - preferred
  • Experience: Minimum of 8-10 years of experience in data analytics, strategy, or a related field, with a focus on client communication and data tools. Proven track record of successfully leading and managing high-performing teams.
  • Technical Skills: Proficiency in data analysis tools and software. Experience with CRM systems and client communication platforms is a plus.
  • Strategic Thinking: Strong strategic planning and analytical skills, with the ability to develop and execute data-driven strategies that align with business goals.
  • Communication: Excellent verbal and written communication skills, with the ability to convey complex data insights to non-technical stakeholders.
  • Problem-Solving: Demonstrated ability to identify and address challenges, leveraging data to drive solutions and improvements.
  • Leadership: Proven leadership and management skills, with the ability to inspire and motivate a team of professionals.
  • Innovation: A passion for staying current with industry trends and a drive to innovate and improve data tools and client communication processes.Apply to Canteen today!Canteen is a member of Compass Group USACompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.Applications are accepted on an ongoing basis.Canteen maintains a drug-free workplace.Associates at Canteen are offered many fantastic benefits.
    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Paid Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)
    • Paid Parental Leave
    • Personal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.
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Keywords: Compass Group Poland Sp. z o.o., Greensboro , Director of Business Intelligence, Executive , Charlotte, North Carolina