Operations Professional Markets (Manager)
Company: Disability Solutions
Location: Greensboro
Posted on: April 20, 2024
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Job Description:
Job Description:ABOUT US:At Bank of America, we are guided by a
common purpose to help make financial lives better through the
power of every connection. Responsible Growth is how we run our
company and how we deliver for our clients, teammates, communities
and shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!JOB SUMMARY:This job is responsible for
managing production teams in Global Markets and Banking Operations.
Key responsibilities include managing daily refresh activities to
ensure adherence to deadlines, quality standards, policies,
procedures, and regulatory requirements, conducting continuous
performance management conversations, developing talent, and
supporting employee career goals. Job expectations include
balancing caseloads, serving as a liaison with sales, working with
client outreach teams to obtain documents, and assisting in
implementing new processes to improve the overall operating
model.Line of Business Job Description:This is a team manager role.
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence
(KYC/CDD) is part of the Global Operations organization and is
responsible for client AML/KYC refresh globally. This employee will
work within the AML Operations organization as a manager in support
of client refresh and remediation processes.RESPONSIBILITIES:---
Manages team productivity and employee development across
operations functions and works with external clients, business
partners, and their support groups including Compliance, Audit, and
Finance--- Leads Global Markets banking operations team, supporting
the execution of day-to-day refresh activities while adhering to
timelines and requirements--- Conducts daily tasks and applies
judgement during decision making, ensuring all operations are
carried out in an appropriate, cost-effective manner through proper
budgeting, expense management, reporting, and forecasting---
Balances case workloads across team members based on skillset and
capacity--- Partners with sales and client outreach teams to remove
impediments and roadblocks within processes while obtaining
necessary documents requirements to satisfy refresh activities---
Assists in efforts to identify and escalate issues and concerns
within processes to ensure timely mitigation of risks--- Supports
the implementation of new processes to improve the overall
operating modelMANAGERIAL RESPONSIBLITIES:
Keywords: Disability Solutions, Greensboro , Operations Professional Markets (Manager), Executive , Greensboro, North Carolina
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