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Office Manager

Company: ServiceMASTER Clean
Location: Greensboro
Posted on: September 23, 2022

Job Description:

Office Manager

Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. (1 hour lunch)

ServiceMaster is looking for an Office Manager this person will be responsible for maintaining office operation by overseeing the office, preparing payroll, controlling correspondence, designing filing systems, assigning and monitoring everyday accounting functions.

Responsibilities include:

* Recruiting, interviewing, and hiring personnel for commercial cleaning positions.
* Onboarding new hires and conducting new employee orientations, ensuring that all required paperwork and initial training on company policy is completed
* Coordinating and scheduling required training and testing for specific accounts
* Overseeing compliance standards and requirements, ensuring adherence to employment laws and updating materials as needed to remain in compliance including Employee Handbooks and other required materials
* Managing Employee Relations matters including employee recognition, special employee events, conflict resolution, email communication, and social media posts
* Prepare customer monthly and periodic invoices via QuickBooks
* Assist Semi - Monthly with payroll processing
* Generate different accounting reports using QuickBooks

Required Skills:

The ideal candidate for this position MUST:

* Have excellent organization skills and attention to detail;
* Be able to work in a busy, sometimes stressful environment in order to complete tasks and time-sensitive responsibilities, handle unique situations creatively and efficiently, and possess good problem-solving skills;
* Have excellent written and verbal communication skills; be able to communicate effectively and work with people from various groups (co-workers, managers, supervisors, employees, service providers, customers)
* Have proven technological skills in using computers, tablets, smartphones, Microsoft Office (Word, Excel, PowerPoint); skills in other computer software programs such as payroll and timekeeping are a plus;
* Have demonstrated experience and/or education in Human Resources and Accounting ; 2 -3 years' experience in HR field is a plus

Specific Duties to include:

1 - Hiring Process: Create job postings in CareerPlug as required for open positions; Manage and utilize CareerPlug, SMBC website applications, and the SM Jobs email account to find job candidates; Work with NCWorks and other local organizations to recruit applicants; Attend job fairs and other events to develop contacts and opportunities for finding job applicants; Manage application process and interview applicants; Track job openings and provide updated report on weekly basis;

2 - New Employee Onboarding:

Handle all aspects of onboarding new employees by:

> Conducting orientation and initial training sessions;

> Completing all required paperwork in New Employee Packet;

> Completing all necessary background checks

> Creating Employee ID badges

> Ensuring the issue of handbook, uniform shirts, ID badges, and welcome gift to all new employees;

> Determining the need for special training and testing requirements depending on accounts and

positions (BBP, Driver Safety, Drug/TB screens), ensuring the completion of training, maintaining

records of the training, and tracking for yearly renewals as needed;

> Creating personnel folders for new employees;

3 - Submissions for Payroll: Submit time adjustments, uniform charges/reimbursements and car/phone

allowances to General Manager before each payroll processing;

4 - Employee Relations and Communication:

> Create and send birthday and work anniversary cards to employees at beginning of each month;

> Acknowledge employee accomplishments, special life events, and sympathy through various means of

contact such as writing employee features for newsletter and/or social media posts, sending cards and

flowers, etc...

> Maintain current and accurate employee email group in the SMBC Office email account for mass

mailings to communicate with employees;

> Manage the creation of monthly employee newsletter;

5 - Employee Retention:

> Explore, research and develop ways to retain employees;

> Develop and present new ideas for employee retention and satisfaction;

> Provide input for refining and improving hiring, onboarding, orientation, and initial training processes;

6 -HR Compliance and Organizational Duties:

> Maintain supply of New Employee Packets, Applications, and other employment forms;

> Maintain personnel files in employee file cabinets (Active and Inactive);

> Maintain and keep current notebooks and/or tracking sheets for I-9 forms, E-verify, background

checks, FedEx credentialing, drug screening, blood borne pathogens training, health questionnaires,

and driver safety training;

> Ensure that yearly blood borne pathogens training and driver safety training is completed by all

employees required to have such training;

> Travel within Triad area to customer accounts to provide onboarding and training as needed;

7 - Other Office-Related Duties (as needed):

> Assist in answering main phone line and greeting visitors to office;

> Assist with laundry and other general office duties;

> Other tasks to assist in office operations.

Keywords: ServiceMASTER Clean, Greensboro , Office Manager, Executive , Greensboro, North Carolina

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