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2nd Shift - Assistant Service Manager

Company: Cross Technologies
Location: Whitsett
Posted on: September 23, 2022

Job Description:

DescriptionReporting: This position reports to the appropriate Service ManagerSummary: The 2nd Shift Assistant Service Manager is responsible for managing the day-to-day operations at our accredited lab working with the Service Manager. This position has P&L responsibility for the facility working under the direction of the Service Manager. This position is responsible for supporting all activities covered under the scope of work for the designated facility while managing the Service Technicians and Coordinators. In this Management position quality experience, customer focus and leadership capabilities are mandatory. Essential Functions:

  • Maintains compliance with the One Quality System's standard operating procedures, work instructions and process instructions
  • Manages equipment turn around to 7 day TAT kpi
  • Drives the staff to achieve and sustain established kpi's
  • Day-to-day quality performance of the lab ensuring compliance with our ISO 17025 One Quality System.
  • Work with Sales Personnel on pricing of new or renewed business, repairs and installations.
  • Regularly visit top customers and potential new customers
  • Ensure that all Service Technicians are properly trained and are performing quality calibrations and repairs in accordance with corporate quality requirements.
  • Perform competency observations of staff
  • Work closely with Service Manager to grow profitable Revenue for the Lab including looking for and developing new businesses to get into - includes pricing all standards, cost justification (ROI), training requirements, etc
  • Learn and understand the role of the Service Coordinator to support and fill in when needed
  • Communicate with coworkers within and between branches for the exchange of information.
  • Work with minimal supervision and be willing to halt work at any time in order to get clarification, additional training, and/or any form of assistance.
  • Conduct all duties in a safe manner and report safety concerns directly to Service Manager and/or Safety Manager.
  • Any other duties assigned by the Service Manager that are in the best interest of our customers or as directed by corporate quality requirements.
  • Serve as Service Manager proxy when needed.Minimum Requirements/Qualifications:
    • Associates Degree required with Bachelor's preferred
    • Prior supervisory or management experience in a similar business or industrial service related industry preferred
    • Strong knowledge of calibration policies, procedures, methodologies, and procedure writing skills
    • Working knowledge of quality documents such as ANZI/NCSL Z540-1, ISO 17025, ISO 9000, ISO 16949 a plus
    • Excellent presentation, written, and personal communication skills
    • Intermediate skills related to managing internal profit and loss statements
    • Advanced quantitative and analytical skills with PC proficiency
    • The ability to think creatively, take initiative, multitask and manage projects under pressure
    • Must demonstrate self motivation, initiative, honesty, integrity, and attention to detail
    • Must identify best practices and bring innovation to the work environment;Must be able to work a flexible schedule to support the business.
      • Computer competent with standard software packages including MS Word, Excel, Outlook, and Google platforms
      • Must be a team player with a strategic viewPhysical Demands:
        • Must be able to work primarily second shift hours with the ability to flex to day time when needed
        • Must be able to walk, talk, hear, sit, stand, use hands repetitively
        • Stoops and bends below knee level 1 - 2 times an hour
        • Lifts and carries 10 pounds repetitively
        • Lifts and carries less than 50 pounds but greater than 25 pounds occasionally
        • Pushes / pulls objects greater than 25 pounds occasionally
        • Reaches out
        • Reaches overhead

Keywords: Cross Technologies, Greensboro , 2nd Shift - Assistant Service Manager, Executive , Whitsett, North Carolina

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