Concessions Manager - Greensboro Coliseum Complex
Company: Spectra
Location: Greensboro
Posted on: August 4, 2022
Job Description:
Oak View Group is a sports and entertainment company engaged in
a wide variety of activities, including arena development, facility
management, arena and stadium alliance, sponsorships and
partnerships, security services, publications, conferences, and
consulting. The company, privately held, is headquartered in Los
Angeles, California with offices throughout the world.The
Concessions Manager is responsible for the effective management of
venue concessions operations including inventory controls, product
ordering, training new employees, cash controls, compliance with
alcohol service polices, cleaning, safety, guest service,
employee/volunteer training and supervision, warehouse oversight,
troubleshooting, closing duties, event planning support, food
preparation and production, and any other tasks assigned by the
DFB. - The Concessions Manager must be provide a high level of
event oversight, technical proficiency and operational/personnel
support to ensure the smooth operation of the Arena & Concessions
Dept. - -The Concessions Manager will actively supervise, coach,
counsel, direct, train and mentor employees in meeting company
quality standards, and will may initiate or recommend employment
actions such as hiring, termination, suspension, discipline,
promotion and transfer. - The CM will provide oversight and
resolution responsibility for employee performance issues. -
Actively and independently manage all aspects of employee relations
to ensure a positive, harmonious, compliant and cooperative work
environment. The employee must maintain excellent attendance and be
available to work a variable event-driven schedule including
evenings and weekends. - Flexible availability, professional
presentation, outstanding interpersonal skills, self-direction and
strong technical (computer and POS) aptitude are required. - -
-
Responsible for managing, developing
and mentoring a staff of part time and full time concessions
employees, including initiating employee discipline as required.
Responsible for completing documentation of employee performance
and attendance issues in accordance with company policy and
practice.Ensure proper set-up of all concessions locations prior to
doors. Set-up duties may include: verifying opening inventory,
assigning duties to concession workers (employee/volunteer),
ensuring sanitation standards are met, verifying that each location
is fully operational, ascertaining levels of food production based
upon projected guest attendance has been met; assuring that SL or
NFP Stand Leader has followed proper procedures for distribution
and handling of cash.Provide a high level of oversight and
operational expertise resulting in the smooth, efficient and
profitable execution of events. Ability to oversee a large volume
of inventory, order product, and manage high volume sales.Manage
and run all venue concessions operations before, during and after
the event. Duties include staff scheduling, employee check-in,
equipment inspection, POS monitoring and troubleshooting, guest
complaint resolution, training, food production, clean-up,
post-event reconciliation and reporting, and any other duties as
assigned by the DFB.Training new & current employees with regarding
to property procedure & best practices.Willing to cover / back-up
any open position to assure location is fully operational and
company standards pertaining to speed of service and guest
satisfaction are met; assist with Premium Services operations and
event needs, as directed. Provide direction and oversight to
Concessions Supervisors, Stand Managers, Concession Cooks, and
Cashiers. Ensure that all State / Federal, Spectra and IEC
policies, procedures and practices are adhered to, including
compliance with alcohol distribution / service and food handling /
sanitation guidelines, general safety policies and procedures. -
Report any alcohol service or other compliance issues to DFB
immediately.Complete post-event evaluations, data compilation,
tracking of monetary and product shortages, generating reports;
serves as a resource for POS applications and training.Ensure work
environment is safe and free from harassment or discrimination;
immediately address all safety concerns, potential hazards,
accidents or incidents. Relays safety/health issues to management
immediately.Ensure event staff and volunteers are aware of work
place expectations; provide on-going assistance, training and
mentoring to event staff and volunteers; promote a positive,
enthusiastic and cooperative workplace environment by working
side-by-side with staff and volunteers; reinforce procedures and
practices through repetition; lead by example and provide on-going
constructive feedback. Ability to obtain working knowledge of all
existing concession locations: geographical locations, equipment,
evacuation procedures, adjacent employee and guest areas and
facility access.
- Associate's Degree (A.A.) or greater in Culinary Management,
Business Management, or related field; along with two or more
years' experience in Concessions Management, other Food & Beverage
Management, or related experience.Degree requirement may be
substituted for four or more years' experience in Concessions
Supervision, Food & Beverage Management or related position.Solid
working knowledge of computer applications: Microsoft office, POS
systems, timekeeping system.Experience training new employees and
volunteersAdvanced knowledge of inventory procedures and
controlsExperience ordering product for a high-volume venue or
facilityAbility to communicate with employees, co-workers,
volunteers, management staff and guests in a clear, professional
and courteous manner which fosters a positive, enthusiastic and
cooperative work environment.Ability to make sound
business/operations decisions (i.e. regarding employee placement,
staffing adjustments, and/or respond to technical, product or
equipment challenges during an event) quickly and under
pressure.Ability to work well in a team-oriented, fast-paced,
event-driven environment.Possess thorough working knowledge of all
applicable sanitation requirements, food preparation guidelines,
alcohol service policies, safety standards, etc. pertaining to
Spectra and IEC concession operations.Ability to calculate basic
math functions (addition, subtraction, multiplication, division,
percentages) as they relate to POS cash/credit transactions, cash
reconciliation and product inventory.Ability to consistently adhere
to the highest standards of integrity, professionalism, ethics and
confidentiality.Nationally recognized food service sanitation
training course certification preferredNationally recognized
alcohol service training course certification preferred -At OVG, we
understand that to continue positively disrupting the sports and
live entertainment industry, we need a diverse team to help us do
it. We also believe that inclusivity drives innovation, strengthens
our people, improves our service, and raises our excellence. Our
success is rooted in creating environments that reflect and
celebrate the diverse communities in which we operate and serve,
and this is the reason we are committed to amplifying voices from
all different backgrounds.We are committed to ensuring all our
buildings and office locations are the safest in the world for
artists, teams, employees, and fans. Based on recent encouraging
trends in the U.S. and Canada. We highly encourage our employees to
continue to get vaccinate and boosted against COVID-19. - -Should
circumstances change, we may need to reinstate vaccination
requirements, in whole or in part, to safeguard the health of our
employees, guests, performers, athletes, and partners.Oak View
Group is committed to equal employment opportunity. We will not
discriminate against employees or applicants for employment on any
legally recognized basis ("protected class") including, but not
limited to veteran status, uniform service member status, race,
color, religion, sex, national origin, age, physical or mental
disability, genetic information or any other protected class under
federal, state, or local law.
Keywords: Spectra, Greensboro , Concessions Manager - Greensboro Coliseum Complex, Executive , Greensboro, North Carolina
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