GreensboroRecruiter Since 2001
the smart solution for Greensboro jobs

Director of Client Engagement

Company: Transplace
Location: Greensboro
Posted on: October 10, 2020

Job Description:

SUMMARY The Director of Client Engagement is responsible for achieving client retention and satisfaction for a group of clients both directly and through the leadership and management of Client Engagement Manger(s) and Account Manager (s). This includes visiting the clients on a regular basis, providing support, reporting and KPIs associated with a client s transportation budget, and partnering with Operations personnel to meet strategic initiatives and continuous improvement ideas that are introduced by the CEM. This person is responsible for executing the transportation solution as it was sold to the client and implementing continuous improvement initiatives that Thrill the Customer. ESSENTIAL FUNCTIONS AND TASKS * Manage the work efforts and priorities of Client Engagement Manager(s) and Account Manager(s) * Ensure consistency of messaging and service across all Clients in the portfolio * Work at the direction of the VP of Operations and in concert with the General Manager of Operations to ensure that customer and Transplace objectives are met in full. * Serve as primary liaison on behalf of the customers represented by the team and the team s employees with other Transplace departments and j functions. * Uncover and escalate opportunities and risks related to client retention or growth to management * Develop and maintain positive communication with customers, both internally and externally. * Responsible for retention, renewal and contract negotiation for all assigned clients. * Responsible for updating Salesforce on all customer contacts and keeping all client information up to date. * Responsible for client relationship mapping and ensuring three levels of contact supported by client and Transplace * Travel to clients locations and conduct meetings to deliver reportin as needed to conduct business reviews and ideation sessions * Responsible for coordinating all tasks related to onboarding of additional facilities and new client team members * Responsible for communicating customer objectives and Voice of Customer to Transplace personnel and aligning on outcomes. * Initial point of contact and escalation for all customer requests, issues, complaints and responsible for communicating to appropriate parties: OPS GM, Procurement, Technology, etc and ensuring root cause and corrective actions are communicated to the customer. * Collaborate with Operations staff and TP Think Tank to develop, compile, and lead Monthly/Quarterly business reviews with client, focusing on strategic initiatives, developmental opportunities, transportation savings, and carrier performance, leading to an optimal freight management solution aligning with customer s expectations. * Advocate on behalf of client with finance teams, procurement, and other internal departments. * Create processes through partnering with operations staff to proactively communicate shipment information regarding route changes, delays, or early deliveries to appropriate internal and external customers. * Responsible for forecasting net revenue target goals. Assist customers with forecasting and budgeting as appropriate. * Responsible for driving initiatives with the client and internal Transplace personnel (TM Operations) to meet Transplace net revenue targets. * Client Engagement will actively participate and drive growth in the marketing and selling of additional Transplace services across their assigned customer base. SUPERVISORY RESPONSIBILITIES * Direct management of Client Engagement Manager (s) and Account Manager (s) * Plan and conduct meetings with team to ensure compliance with established practices, to implement new policies, and keep internal and external teams abreast of current changes and standards, and market landscape. SKILLS * Ability to multi-task in a fast-paced environment * Excellent communication and presentation skills * Demonstrates strong organizational skills (record keeping, time management, follow up, etc.) * Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality of work * MS Office software required - advanced Excel and Tableau skills desired TRAVEL * 35 - 50% EXPERIENCE * Minimum 5-7 years previous experience preferred. EDUCATION * Generally requires an Associate s Degree or an equivalent combination of relevant education and/or experience. * Preferred Bachelor s degree in business, logistics or other related field. Show moreShow less

Keywords: Transplace, Greensboro , Director of Client Engagement, Executive , Greensboro, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


SALT Automation Manager, Sales and Use Tax
Description: The Firm is seeking energetic and self-motivated sales and use tax implementation automation specialists to join its dynamic, collaborative and expanding State and Local Tax Automation practice. Our (more...)
Company: RSM
Location: Charlotte
Posted on: 10/21/2020

Clinical Pharmacy Manager - Oncology
Description: OverviewNovant Health is seeking a Manager Clinical Pharmacy Oncology to be responsible for coordinating clinical pharmacy services and research activities throughout designated facilities within Novant (more...)
Company: Novant Health
Location: Charlotte
Posted on: 10/21/2020

Senior Water/wastewater Project Manager
Description: CDM Smith has an exciting opportunity for an experienced Water/Wastewater Project Manager to join our Charlotte, North Carolina operations. Alternate North Carolina office locations may be considered (more...)
Company: CDM Smith
Location: Charlotte
Posted on: 10/21/2020


Director of Engineering, Telecom
Description: What You---ll Do Drive the improvement of our broad portfolio of websites, services, and data capabilities across a number of technology teams while working in tandem with our business leaders. We maintain (more...)
Company: Red Ventures
Location: Charlotte
Posted on: 10/21/2020

Sustain Development Manager
Description: Ally Invest is looking for a visionary and data first leader to drive forward capabilities in monitoring, alerting, correlation and ultimately resolution of issues in production and lower environments. (more...)
Company: Ally Bank
Location: Charlotte
Posted on: 10/21/2020

Data Management Consultant
Description: Data Management Consultant Summary:Signature Consultants is seeking a Data Management Consultant for an opportunity with a client in Charlotte, NC.The Data Management Consultant will be ensuring data (more...)
Company: Signature Consultants
Location: Charlotte
Posted on: 10/21/2020

Director of Platform Product Management, Integrations Platform
Description: About AvidXchange AvidXchange is the industry leader in automating invoice and payment processes for mid-market businesses. Founded in the year 2000, AvidXchange processes over 140 billion transactions (more...)
Company: AvidXchange, Inc.
Location: Charlotte
Posted on: 10/21/2020

Director, Information Technology (User Experience)
Description: Direct department staff including hiring, performance management and career development to ensure alignment with defined goals. Plan and integrate the daily activities of multiple teams, allocating resources (more...)
Company: Centene Corporation
Location: Charlotte
Posted on: 10/21/2020

Administration Manager
Description: Summary of Job RequirementsThe Administration Manager is responsible for several areas that are key to success for Prochant, a healthcare revenue cycle management outsourcing service. In this role you (more...)
Company: Prochant, Inc.
Location: Charlotte
Posted on: 10/21/2020

Director of Underwriting - East Coast
Description: Better.com is growing and we---re looking for a Director of Underwriting to join our Mortgage team. If you---re looking to make an impact alongside a collaborative team that---s transforming the homeownership (more...)
Company: Better
Location: Charlotte
Posted on: 10/21/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Greensboro RSS job feeds