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Adecco - Operations Program Manager

Company: Adecco
Location: Greensboro
Posted on: September 6, 2020

Job Description:

Job Description: Overview SUMMARY: Under limited directions for the branches in their care, the Operations Program Manager performs colleague coaching/training related to compliance, quality, service delivery and effective use of tools; support operational reporting analysis. Implements approved policies and procedures to increase operating efficiency. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: * Works with Vice President and Operations Director to understand company operational initiatives and assist with implementing updates to policies, procedures, etc. * Responsible for Operations items that impact the Profit & Loss (P&L) statement. * Serves as dedicated operations support to their division to assist with complex problem solving and/or escalation as needed. * After initial new hire training, ensure full understanding of branch and onsite teams on Standard Operating procedures, processes and quality customer service delivery. Hands-on follow-up training in order fulfillment, payroll and workers' compensation and unemployment claims control, etc. * Reviews branch results of Trident audits with Quality Assurance team to understand areas of improvement. Work with Managers and staff to create effective action plans for improvements. Coaches and train staff in action plan areas as needed and follow-up to ensure action plans are implemented. * Reviews and understands results from NPS to ensure branches and leadership are following up as needed. * Assists in interviewing and screening of colleagues as needed. * Ensures that company policies and procedures are implemented and firmly followed at assigned profit centers. Assists with implementation of key company/enterprise projects. Works to continually increase operating efficiency. * Participates in special projects and performs other duties as assigned Qualifications MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS: * Bachelor's degree in related field or equivalent experience. * Minimum three to five years experience in a company office or on-site. * Supervisory/Management experience preferred. KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS: * Ability to communicate effectively, verbally and in writing. * Ability to establish and maintain effective working relationships. * Ability to focus on client needs with a commitment to quality and customer service. * Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines. * Ability to identify and resolve problems through recommending and implementing creative solutions. * Knowledge of and ability to interpret and understand employment-related laws, rules and regulations. * Knowledge of and the ability to utilize Applicant Tracking Systems. * Knowledge of current sourcing and recruiting trends, best practices and methodologies. * Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook. COMPANY OVERVIEW: The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world's leading provider of Human Resources solutions. We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas. Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, The Adecco Group team provides a strong infrastructure through our corporate and shared services team. Equal Opportunity Employer Minorities/Women/Veterans/Disabled T he Company will consider for employment qualified applicants with arrest and conviction records

Keywords: Adecco, Greensboro , Adecco - Operations Program Manager, Executive , Greensboro, North Carolina

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