Bus Dealership Outside Service Coordinator

Company: Carolina Thomas
Location: Greensboro
Posted on: February 28, 2026

Job Description:

Job Description Job Description The Service Coordinator will be responsible for scheduling, dispatching, and tracking mobile service techs for repairs outside of the shop. Under general supervision this person is responsible for duties including but not limited to: Writing service repair orders for mobile service techs as directed by service manager Schedule mobile repairs based on geographic areas and technician abilities Follow up with service techs to make sure appointments were kept and repairs were successfully completed Follow up with customers to make sure they are satisfied with the repairs Entering data into service repair orders from technicians and making sure techs are following warranty procedures Research all buses in our AOR for necessary recalls, field campaigns, PSBs, and VONs and work with the parts dept to assemble packages for the technicians Take incoming phone calls for outside repairs and gathering necessary information for repair orders to be generated Track outside techs and make sure they are working efficiently and completing all jobs Update customers on vehicle repair status and tech appointments by communicating with customers in a professional, friendly, and efficient manner Update the Company’s CRM tool (Pipeline) daily on tech repair visits Track open RO’s for mobile techs to ensure timely posting Call customers after delivery of new bus(es) to make sure Customer is satisfied Minimum Requirements: A friendly and helpful disposition. Knowledge of or mechanical inclination to assist customers as repair order is initiated. Medium level computer skills as person will be using Word, Excel, Outlook and the company’s operating system (Procede). Ability to interact with customers, to assess their needs, and to try and solve their needs as part of excellent customer service. Ability to work independently and with multiple other people including service technicians, parts personnel, and managers. Ability to communicate with Manufacturers’ personnel in the best interest of Carolina Thomas. Ability to understand and follow oral and written instructions. Graduation from high school required at a minimum and the required skills, knowledge and abilities to perform this job. Company is a drug and alcohol free workplace and random testing requirements and procedures are utilized. Abilities Required: Must be willing and able to communicate professionally and politely with customers and technicians. Must be physically capable of operating a computer for extended periods of time as well as learning numerous mechanical functions and parts required. Must be able to assess Standard Repair Times (SRT) properly to make sure company is properly paid by all manufactures for work rendered. Company Description We are the North Carolina Dealer for Thomas Built Buses Company Description We are the North Carolina Dealer for Thomas Built Buses

Keywords: Carolina Thomas, Greensboro , Bus Dealership Outside Service Coordinator, Engineering , Greensboro, North Carolina