Network Security Engineer II
Company: ADT Security Services
Location: Greensboro
Posted on: January 9, 2021
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Job Description:
Company Overview: At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter , LinkedIn , Facebook and Instagram .**This role will be
11am to 8pmKey Responsibilities:The Provisioning Network Engineer
procures and configures firewalls for order fulfillment and
coordinates installation of services. Interacts with customers and
end users to assist with change requests and support questions, and
to troubleshoot or upgrade services through the web portal and by
telephone.Responsible for configuration and subsequent management
of firewalls for customer orders.Remotely support onsite
technicians to configure and install cybersecurity
services.Responsible for the fulfillment of orders for network
security products and services.Receive customer calls and web
portal requests for changes, questions, upgrades and
problems.Assist in timely resolution of all calls and support
issues while maintaining a high level of customer
satisfaction.Ensure daily operational performance continually meets
assigned SLA'sResponsible for escalating unresolved customer
grievances to ensure issues are addressed in a timely and resolute
manner.Keep detailed records of customer interactions and
transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.Improve overall customer
relations through technical delivery and communications and other
support skills.Maintain and increase proficiency for technical
responsibilities, through self-directed training and formal
training programs.Other duties as assigned.Job Requirements:The
ideal candidate must be self-motivated and able to work well with
minimal supervision or in a team environment; consult with team
members and management as needed. Must have strong ability to be
flexible and adaptable in a rapidly-changing environment. Ideal
candidates will have the following skills/experience:1-3 years'
experience with IP network technologies.Demonstrates understanding
of TCP/IP, IPv4 addressing and subnets.A Bachelor's degree in
Information Systems, or related field of study, or equivalent
experience.Excellent verbal and written communication skills; able
to present clean, organized, and thorough information and data
appropriate for intended audience.Experience in the telecom
industry a plus.Experience configuring and supporting
SonicWALL/Fortinet/Meraki platforms a plus.Network+ and/or
Security+/ Security vendor-specific certification is a plus.SNSA
and NSE 4 Certification earned within 6 months.ADT LLC is an Equal
Employment Opportunity (EEO) employer. We are committed to having a
diverse and inclusive workforce and do our best to foster a culture
and environment where every employee feels valued. Our goal is to
serve our customers and help save lives. We can achieve this goal
when we have the best talent working in an environment where
employees feel included and recognized. Visit us online at
jobs.adt.com to learn more.
Keywords: ADT Security Services, Greensboro , Network Security Engineer II, Engineering , Greensboro, North Carolina
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