GreensboroRecruiter Since 2001
the smart solution for Greensboro jobs

Network Security Engineer I

Company: ADT
Location: Greensboro
Posted on: September 4, 2020

Job Description:

Company Overview:At ADT, weve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.Key Responsibilities:The Network Security Engineer interacts with customers and end-users to provide information and assistance with firewall change requests, to address networking/security support questions, and to troubleshoot or upgrade services, through the web and by telephone.Receive customer calls and web portal support tickets of a technical nature, takes direct actions or escalates to assist in timely resolution of all issues while maintaining a high degree of customer satisfaction.Confer with customers in order to provide information about product features and services, and to obtain and document details of any reported issues for resolution.Establish and maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as steps taken and action items. Configure and confirm appropriate changes to resolve customer problems.Escalate unresolved customer concerns for review and follow-up.Improve overall customer relations by delivering expert technical support, communications, and other support skills. Ensure that any requests or questions about orders or cancelling accounts are forwarded to the appropriate person inside the company.Maintain and increase proficiency for technical responsibilities, through self-directed training and formal training programs.Other duties as assigned.Job requirements:The ideal candidate must have a strong need to achieve and will be confident and detail-oriented, with an interest in engaging with partners and end-user customers both proactively and reactively. He/she must take initiative, working independently and as a part of a technical team. Ideal candidates will have the following skills/experience:3 years experience with IP network technologies. Demonstrates understanding of TCP/IP, IPv4 addressing and subnets.A Bachelors degree in Computer Science, or related field of study, or equivalent work experience. Excellent verbal/written communication and presentation skills. Ability to interact with a wide audience on a technical level.Sonicwall SNSA certification is a plus.Fortinet NSE4 certification is a plus.Experience in the telecom industry is a plus. Cisco CCNA / Network+ and/or Security+/ Security vendor-specific certification is a plus.ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.

Keywords: ADT, Greensboro , Network Security Engineer I, Engineering , Greensboro, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Engineering Jobs

Senior Infrastructure Engineer
Description: Onis Solutions is looking for talented, enthusiastic, and career-minded individuals to join our international teams. You will have the opportunity to work with the global leaders of our practices in a (more...)
Company: Onis Solutions
Location: Raleigh
Posted on: 09/29/2020

Description: Description Objective / Purpose The overall objective and purpose of the Engineer 1 position is to maintain the property. The incumbent is responsible for providing maintenance of plumbing, appliances, (more...)
Company: Grand Bohemian Hotel Charlotte
Location: Charlotte
Posted on: 09/29/2020

Sr QC Engineer Local Only
Description: Role Sr Software Quality Control Engineer - Senior Duration 10 Months Location 901 Corporate Center Drive, Raleigh, NC Interview Mode Webcam Interview Only Type Contract LOCAL CANDIDATES ONLY NCAOC requires (more...)
Company: Mahantech Corporation
Location: Raleigh
Posted on: 09/29/2020

Electrical Engineer III/IV (411-378)
Description: The Pump Motor Service Center PMSC Engineering organization is a technical unit of the Installed Base Component Replacement and Repair Organization. PMSC engineering is responsible for generating (more...)
Company: Framatome
Location: Lynchburg
Posted on: 09/29/2020

Application Security Engineer
Description: THE POSITION LendingTree is seeking an Application Security Engineer to join our security team. You will be responsible for helping to secure custom-built applications and working in partnership with (more...)
Company: LendingTree, LLC.
Location: Charlotte
Posted on: 09/29/2020

Information Security Engineer
Description: Job Title:--Information Security EngineerLocation:--Charlotte, NCIndustry:--Banking/FinancialTerms:--ContractRequirements:--IAM, Active Directory, SQL--Info Security Engineer Job Description:Acts in a (more...)
Company: ettain group
Location: Charlotte
Posted on: 09/29/2020

Apigee Platform Engineer -Senior level
Description: 30 Billion corporation in Charlotte, NC RESPONSIBILITIES: Lead the installation of Apigee on-premise in partnership with Architecture and the Cloud Engineering teams Lead the design and implementation (more...)
Company: Tri-S Recruiters, Inc.
Location: Charlotte
Posted on: 09/29/2020

Sr. Gameplay Engineer - Unreal (RELO Offered)
Description: Minimum Required Skills Unreal Engine 4, C , Game Development, Blueprint Scripting Language, Working with consoles, Multiplayer Games experience, Experience with shipped video game titles If you are (more...)
Company: CyberCoders
Location: Raleigh
Posted on: 09/29/2020

Full Stack Eng
Description: Title Fullstack Developer Location Charlotte,NC Only W21099 Visa status Scope
Company: Comtech Global
Location: Charlotte
Posted on: 09/29/2020

Shop Mechanic
Description: 2,000 Signing Bonus thru September 2020 Company provided 401 k retirement plan, vacation, and health benefits. The mechanic is responsible for the on-site and off-site maintenance and repair of company (more...)
Company: Ruston Paving
Location: Durham
Posted on: 09/29/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Greensboro RSS job feeds