Student Success Coach
Company: UNC-Chapel Hill
Location: Chapel Hill
Posted on: April 3, 2026
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Job Description:
Position Summary The School of Social Work ( SSW ) at the
University of North Carolina at Chapel Hill seeks a dynamic
candidate highly invested in student success to serve as Student
Success Coach and oversee student advising and support efforts for
the online MSW program in our nationally ranked school. The Student
Success Coach will direct efforts to help students in the online
MSW program identify and achieve their educational, personal, and
professional goals. The Student Success Coach will be the first and
main point of contact for students in the online MSW program and
will guide them through the completion of their plans of study by
providing curriculum advising and proactively working with students
to coordinate resources and support for them within and beyond the
SSW . The Student Success Coach will develop holistic advising
relationships through regular meetings with students while tracking
their matriculation closely and referring students to supports and
resources as needed. In addition, the Student Success Coach will
identify, address, and resolve complex issues related to student
matriculation through collaboration with faculty, staff,
administration, and offices across the SSW and UNC . The Student
Success Coach will oversee and facilitate programming and
activities for online MSW students such as orientation, student
wellness initiatives, and graduation. Further, the Student Success
Coach will lead professional development activities, advise the
online MSW student organization, be responsible for identifying
resources and supports for online MSW students, and serve on the
Admissions Committee and other SSW and university committees as
assigned. Finally, the Student Success Coach will complete
additional special projects for Academic and Student Affairs as
needed, such as assisting with outcome evaluations and assessments
for students in the online MSW program. This EHRA Non-Faculty
position will report to the Associate Dean for Student Affairs and
will be part of the Academic and Student Affairs team as well as
the online MSW program team. Due to the availability of students in
the online MSW program, some evening and weekend hours will be
required. Required Qualifications, Competencies, And Experience *
Candidates must have strong organization, planning, and analytical
abilities * Demonstrated ability to communicate effectively both
verbally and in writing * Excellent interpersonal skills * Ability
to work independently as well as collaboratively * Deep investment
in student success, and strong commitment to the social work
profession and MSW education Preferred Qualifications,
Competencies, And Experience * Master’s degree in social work *
Knowledge of the range of social work practice areas including
macro practice (community, management, and policy practice) as well
as direct practice (individuals, families, and groups) * Experience
in an academic setting providing academic support and/or student
development assistance to students * Experience working with
diverse student populations * Demonstrated ability to make sound
judgment in dealing with administrative or student issues
Keywords: UNC-Chapel Hill, Greensboro , Student Success Coach, Education / Teaching , Chapel Hill, North Carolina
