Connect Customer Service Specialist

Company: Amwins
Location: Charlotte
Posted on: February 16, 2026

Job Description:

Job Description Job Description Join Amwins Group, Inc., where we never settle for status quo! We are a group of unique individuals, committed to teamwork and collaboration, and we are looking for candidates to join our Client Services Team as a Connect Customer Service Specialist. The Connect Customer Service Specialist delivers exceptional service and support to our Group Benefits division, carrier partners, and clients through a high level of professionalism, accuracy, and timeliness Members of this team demonstrate excellent organizational skills, effective communication, strong customer service skills, attention to detail, and maintain a positive proactive attitude ESSENTIAL DUTIES AND RESPONSIBILITIES: This position is accountable for providing exceptional service support to the Amwins Connect sales teams, brokers, and carrier partners. Investigate and resolve data inconsistencies Collaborate with internal teams to resolve plan related issues Process broker of record and/or agent of record changes ensuring accurate and timely completion Process book of business transfer requests and ensure accurate broker, sales, and commission updates across systems Contribute to process improvements by identifying trends, recurring issues, and opportunities to help streamline workflows Consistently respond to all clients in a timely and efficient manner Interact with carrier partners to resolve service issues and ensure effective resolution Attend all required training sessions All other duties as assigned NECESSARY SKILLS/ATTRIBUTES Excellent phone skills Strong people skills Ability to follow directions and meet deadlines Ability to stay organized and prioritize tasks efficiently Proficient in MS Office Suite Proficient in Excel TO THE QUALIFIED CANDIDATE WE OFFER: Compensation includes a salary commensurate with experience Collaborative, continuing education focused work environment Generous Paid Time Off (PTO) Full benefits package available, benefits start first day of employment Career advancement opportunities Opportunity for formal learning and development training KNOWLEDGE/EXPERIENCE: Two to three years of related experience; or equivalent of education and experience High School Diploma or General Education Degree (GED) Health insurance experience preferred University degree preferred The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. No direct inquiries, please.

Keywords: Amwins, Greensboro , Connect Customer Service Specialist, Customer Service & Call Center , Charlotte, North Carolina