Executive Director

Company: YMCA
Location: Charlotte
Posted on: July 10, 2025

Job Description:

Looking to grow your career? We are actively hIring for Our Next Executive Director at Our Stratford Richardson Ymca! Job Description The Executive Director I Oversees Annual Revenue up To $5 M and Plays a Leading Role in Establishing Ymca Centers as Vibrant Social Hubs that Unite Diverse Communities and Fosters Connections. the Executive Director I Drives Strategic Alignment, Customer Experience, Team Development, Operational Excellence and Community Engagement While Upholding the Ymca’s Mission and Standards. Success in This Role Is Measured by Revenue Growth, Customer Experience and Satisfaction, and Enhanced Community Impact. Culture Statement: The Culture of The Y Is Rooted in Our Christian Mission and Core Principles. We Strive Every Day to Collectively Embody Our Purpose to Love, Serve and Transform Lives. Every Day We Show up To Lead with Love and Serve with Purpose. We Love Unconditionally – Showing Genuine Care and Concern for Everyone, Making Each Interaction Meaningful and Personal and Ensuring Every Person Feels Valued, Seen and Welcomed. We Elevate Hope – Promoting Optimism by Offering Encouragement and Practical Solutions to Challenges. We Act with Care & Compassion – Listening Attentively without Judgment, Responding with Empathy, and Creating a Sense of Belonging by Uplifting and Supporting Those Around Us. We Demonstrate Generosity – Sharing Our Time, Skills, and Resources Freely and With Joy. We Walk in Grace – Showing Patience and Kindness, Even in Difficult Moments. We Ignite Faith – Staying Grounded in Our Mission, Principles and Purpose, Inspiring Others to Trust in What Is Possible. Demonstrating Consistency in Our Actions, Helping Others See how Their Efforts Align with A Greater Purpose. We Treasure Honesty – Communicating Openly and Truthfully, Admitting Mistakes when They Occur, and Honoring Commitments. We Honor Humility – Leading with A Servants Heart by Prioritizing the Needs of Others Above Our Own. We Live with Joy – Celebrating Small and Big Wins Alike, Inspiring Connection and Shared Joy. We Offer Respect – Addressing Everyone by Name and Honoring Diverse Perspectives and Backgrounds. We Value Responsibility – Performing Every Task Timely with Diligence and Excellence and Holding Ourselves Accountable by Openly Evaluating Our Performance. We Engage in Service – Going Above and Beyond in Serving Others by Anticipating Needs and Delivering Exceptional Experiences. Qualifications Bachelor’s Degree in Business Administration, Nonprofit Management, or A Related Field. Minimum of 10 Years of Experience in Senior Leadership Roles, Preferably in Ymca Operations or A Similar Nonprofit Organization. Proven Ability to Manage Budgets, Develop Programs, and Lead Staff Effectively. Strong Skills in Community Engagement, Public Relations, and Fundraising. Exceptional Communication, Organizational, and Problem-Solving Abilities. Proficiency in Microsoft Office Suite and Other Relevant Software Applications. All Ymca Team Members Are Expected to Maintain a Current and Active Status for All Safety, Risk, and Programming Certifications Defined by The Ymca of Greater Charlotte. Preferred Qualifications Masters Degree Preferred Working Conditions Work in Excess of A 40-Hour Week with Irregular Work Hours. Walk, Stand, and Sit (including on The Floor) for Long Periods of Time. Exposure to Communicable Diseases and Bodily Fluids. Must Be Able to Lift And/or Assist Children up To 50 Pounds in Weight. Stand or Sit While Maintaining Alertness for Several Hours at A Time. Position May Require Bending, Leaning, Kneeling, and Walking. Speak Concisely and Effectively Communicate. Visual and Auditory to Respond to Critical Situations and Physical Ability to Act Swiftly in An Emergency. Essential Functions Leadership Through Influence: Inspire and Guide Teams and Stakeholders to Embrace the Ymca’s Christian Mission and Create Welcoming Social Hubs. Foster a Collaborative, Inclusive Culture that Reflects Ymca Principles. Strategy Alignment and Execution :Integrate Organizational Strategies to Achieve Overall Goals. Monitor and Adjust Plans to Meet Revenue, Experience and Impact Targets. Customer Experience: Champion a Customer-Centric Approach to All Programs and Services. Drive Satisfaction and Retention by Consistently Exceeding Expectations While Meeting Established Organizational Targets. Create an Inviting Environment Where Members and Guests Feel Connected and Valued. Matrix Management and Team Development:Effectively Manage Across Functions, Ensuring Coordination Between Departments to Achieve Shared Goals. Train, Mentor, and Retain High-Performing Teams. Provide Coaching and Professional Development Opportunities to Staff. Operational Excellence: Ensure Operational Policies, Procedures, and Standards Are Rigorously Followed. Optimize Resources to Maximize Efficiency and Impact. Community Building: Ensure Ymca Visibility at Community Events/organizations. Build Relationships with Community to Advance the Ymca’s Mission. Develop and Manage Advisory Board to Facilitate Achievement of Fundraising and Impact Goals. Performs Other Duties and Tasks as Assigned by Leadership. Cause-Driven Leadership Competencies Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations. Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community. Program/Project Management: Ensures program or project goals are met and intended impact occurs. Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Keywords: YMCA, Greensboro , Executive Director, Customer Service & Call Center , Charlotte, North Carolina