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Service Writer/Warranty Specialist

Company: AppleOne
Location: Greensboro
Posted on: March 26, 2020

Job Description:

Service Writer / Customer AdvocateFull-time

What a great time to be looking at joining our company. We have just opened a new store in Sanford and are planning for another store soon! With this growth we had to promote several employees to management positions. These promotions have opened up a number of opportunities in all our stores.

Are you a people-pleaser with a "Get It Done" attitude?

Local dealer is currently seeking a full time Service Writer and warranty specialist to join our winning team. We are a family owned and operated business and provide an excellent work environment.

We are looking for highly motivated and goal oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

Essential Responsibilities (include but are not limited to):

You will be tasked with greeting service customers, writing up repair orders, keeping customers updated throughout the repair process, and explaining all work performed to the customer. This position is for friendly faces that love working with people and helping people. Communication is a big part of this role. You will be communicating with customers, technicians, fellow employees, management.

---Ability to achieve goals and objectives set by management.

---Communicate with parts department and technicians in order to complete repairs.

---Ability to perform Multi Point Inspection

---Report to Management for additional job duties.

---Schedule service appointments.

---Use of electronic tablet and mobile texting required.

---Greet and write customer up in a timely manner.

---Maintain highest customer satisfaction in accordance with Manufactures guidelines,

---Review Repair Orders to insure work is completed

---Ability to communicate effectively with both external and internal customers and employees.

Knowledge, Skills and Abilities Required:

---Must have a valid U.S drivers license.

---Must be reliable

---Minimum one year service advisor experience required.

---Team Oriented and positive attitude with high energy personality.

---Ability to Multi Task and stay focused in a fast-paced environment.

---CDK Drive experience helpful.

---Professional appearance and attitude required.

---Experience preferred.

Seniority level

Not Applicable

Employment type


Job function

Management, Manufacturing


Construction, Automotive, Retail

Keywords: AppleOne, Greensboro , Service Writer/Warranty Specialist, Advertising , Greensboro, North Carolina

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