Front Office Manager
Company: Earth Fare
Location: Greensboro
Posted on: May 26, 2023
Job Description:
Job Details
Level
Management
Job Location
Holiday Inn Greensboro Airport - Greensboro, NC
Position Type
Full Time
Job Category
Hospitality - Hotel
Description
Directly supervises all front office personnel and ensures proper
completion of all front office duties. Directs and coordinates the
activities of the front desk, reservations guest services, and
telephone areas. Prepares monthly reports as assigned. Guest
Services Manager is at all times professional (with external and
internal clients), has a listen-first talk-after approach to guest
complaints, and is excellent at multitasking.
Essential Duties & Responsibilities:
- Direct operations at the front desk and ensures customer
service meets our high standards for guest satisfaction.
- Hire, train, and supervise front office employees, ensuring
they provide excellent guest services and enforce hotel
policies.
- Interact with customers both in person and over the phone,
assist with inquiries, and mitigate any guest complaints.
- Handle the front desk budget and order office supplies as
needed.
- Compile occupancy reports and financial information for the
general manager.
- Display a pro-active and leading role in terms of service,
culture, development, team image, systems, procedures, and skill
development.
- Ensure proper customer relations and safeguards the hotel's
interests by resolving and taking appropriate actions on all
customer complaints and/or problems.
- Adheres to, monitors, and enforces compliance with all hotel
and company policies, procedures, and standards; provides clear
direction in advising and instructing staff in details of
work.
- Deals efficiently with day-to-day billing and guest service
queries.
- Reviews all postings for accuracy and appropriateness,
reporting and/or correcting all discrepancies and errors as
needed.
- Ensure uniform and personal appearance are clean and
professional, maintain confidentiality of proprietary information,
and protect company assets.
- Performs other duties as assigned.
Qualifications
- High School Education or GED required
- Bachelor's in business administration or hospitality management
preferred.
- Minimum of two years front desk experience.
- Flexibility and a willingness to work beyond scheduled hours,
including on weekends.
- Effective problem-solving abilities.
- Excellent written and verbal communication skills.
Keywords: Earth Fare, Greensboro , Front Office Manager, Administration, Clerical , Greensboro, North Carolina
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