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Corporate Receptionist

Company: Cross Technologies Inc.
Location: Greensboro
Posted on: May 16, 2022

Job Description:

Job DescriptionThe corporate receptionist is the first point of contact that all visitors and customers have with Cross Company. We're a fantastic company with excellent customer service, so our receptionist also needs to be world class! They also have to be really organized, as answering the phones and emails for five business groups plus corporate is no joke. This team of two covers the phones from 7am to 6pm eastern, so the hours are likely to be outside a traditional 9-5. There will be other administrative duties as required but the primary task is to answer our calls and help the caller reach the right person as quickly as possible.JOB SUMMARY

  • Answer the switchboard in a friendly, professional, efficient manner to maintain superior customer satisfaction.
  • Route callers to the appropriate person.
  • Input data into spreadsheets.
  • Various other tasks as needed.I. Essential ResponsibilitiesA. Answer and route all calls in a cheerful and professional manner.B. Handle multiple calls efficiently and effectively.C. Handle difficult customers in a courteous, positive manner.D. Welcome guests as they come in and direct them to the appropriate personE. Instruct guests to register and print out a personalized name badgeF. Maintain changes and updates for the electronic sign in the lobbyII. Additional Responsibilities1. Maintain assigned account list for call routing2. Help with meeting set up at the Cross corporate office and order refills of snacks asneeded3. Primary Staples order coordinators for the company4. Various other data entry and clerical tasks as required5. Review and route emails that come into the corporate email address6. Provide statistical information as to the number of emails that come in7. Sort and distribute mail daily8. Send and receive Certificates of Insurance from customers9. Clerical tasks as assigned by the Corporate Management Team or othersIII. Minimum QualificationsA. High School DiplomaB. Experience in answering phones using a switchboardIV. Behavioral CompetenciesA. Customer FocusB. Servant LeadershipC. Communicates EffectivelyD. ResourcefulnessV. Physical Demands● Must be able to walk, talk, hear, sit, stand, use hands repetitively● Stoops and bends below knee level 1 – 2 times an hour● Lifts and carries 10 pounds repetitively● Lifts and carries less than 50 pounds but greater than 25 pounds occasionally● Pushes / pulls objects greater than 25 pounds occasionally● Reaches out● Reaches overhead

Keywords: Cross Technologies Inc., Greensboro , Corporate Receptionist, Administration, Clerical , Greensboro, North Carolina

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