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Verint Admin - Developer

Company: Sierra Digital Inc.
Location: Greensboro
Posted on: February 21, 2021

Job Description:

Position Summary: The role of the Verint Contact Center Developer is to develop, integrate, and support multiple contact centers across various lines of business. This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity. Required Skills: Verint Admin v15.2, Verint Avaya integration, Avaya CM, Server 2016, Working knowledge of Verint applications, Speech Analytics, DPA-Desktop Process Analytics, WFM, QM & CFT-Customer Feedback. Other Desired skills: Advanced troubleshooting, SQL, SSL, Call encryption, Text Analytics, VPA, EFM. Project Methodologies: AGILE (SCRUM, Kanban, Scrumban) and Waterfall. Note that entire team is shifting to AGILE from Waterfall practices. Contact = Phone = (916)- - provided by Dice

Keywords: Sierra Digital Inc., Greensboro , Verint Admin - Developer, Administration, Clerical , Greensboro, North Carolina

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