Expert Bookkeeper (Client-Facing) - Work From Home - Us
Company: Intuit
Location: Greensboro
Posted on: January 22, 2023
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Job Description:
Overview At Intuit, ourmission is to power prosperity around the
world. QuickBooks Live Expert Bookkeepers support that mission to
our QuickBooks Live clients by providing valuable guidance,
instilling trust & confidence, and building relationships, all
while using state of the art tools and technology. Your strength as
a QuickBooks Live Bookkeeper will allow you to empower and educate
business owners so that they can build successful businesses and
get one step closer to financial freedom. As a virtual employee,
you can decide whether you prefer to work from your home or your
office, and flexible scheduling means you have a variety of shifts
to choose from! Join QuickBooks Live to showcase your passion for
supporting small business clients by utilizing your bookkeeping
knowledge during regularly scheduled client facing appointments to
help your clients achieve their financial goals and experience
success in their business. We are changing the way that people do
their bookkeeping and providing world-class support from experts
across the United States. The way that we support our client is
changing, and we want you to be a part of it! Our Bookkeeper
experts are agile; continually learning, working, and providing
guidance in new and exciting ways. Whatyou'll bringBookkeeping
Experience: 5+ years recent bookkeeping experience.QBO Experience:
This position requires QuickBooks Online knowledge, a minimum of 5
year of recent experience working within QuickBooks Online.Degree:
4-year degree preferred.Credentials/Certifications: QuickBooks
Online Pro Certification Required. QuickBooks Online Advanced
Certification is preferred. CPA and/or CPB is preferred.
Bookkeeping Skills: Proficient in QBO navigation and various
workflows including A/R, A/P, payroll, sales tax, financial
reporting, 3rd party apps integration, and banking functions to
name a few.Organizational Skills: Strong attention to detail,
ability to manage multiple tasks, prioritize and manage multiple
client engagements.Communication Skills: Strong written and verbal
communication skills required. Bilingual (English/Spanish)
communication skills (written & spoken) are a plus.Technology
Skills: Proficient with technology; solid knowledge of computer
operations and software. Client Engagement Skills: Ability to
interact with clients through video and audio tools in a way that
is professional, friendly, and reassuring.Self Discipline &
Problem-Solving Skills: Ability to work in a very fast-paced
environment with minimal supervision. Problem-solving and critical
thinking skills required to resolve clients bookkeeping. along with
a high level of determination to deliver awesome to your
clients.Internet Connection Requirements: Must have (or be willing
to obtain) a dedicated high speed (DSL, cable, Fiber) wired
internet connection. WiFi, Tower or Cellular based service is not
permitted. For internal use: qbl How you will leadThis is a virtual
position, which could be primarily client-facing or more
transactional bookkeeping task focused. These roles can crossover
at times requiring flexibility and comfort in both dynamics.Creates
high quality client interactions and experiences that instill
confidence using deep client empathy, and your deep knowledge and
expertise in the client-facing role. You will be using our state of
the art video communication software (SmartLook and Glance) to
interact with clients.Regularly engage in client scheduled
appointments and chat communications to provide accurate,
satisfactory answers to their queries and concerns.De-escalate
situations involving dissatisfied clients, offering patient
assistance and support.Using your in-depth bookkeeping knowledge,
manage client onboarding calls with high attention to detail and
with the ability to quickly assess exactly what is needed to
process all client work for our service agreement.Walk clients
through setting up their electronic bank and credit card
feeds.Gathers documents in preparation for either cleanup or
monthly clients and handles complex problems in a timely
manner.Determines potential complications in financial statements
errors, sales tax issues, unsolved A/P and A/R, payroll issues, and
3rd party integrations questions.Assist clients in either
establishing or updating their chart of accounts.Utilize strong
organizational skills to ensure client follow up and communication
is executed timely. by Jobble
Keywords: Intuit, Greensboro , Expert Bookkeeper (Client-Facing) - Work From Home - Us, Accounting, Auditing , Greensboro, North Carolina
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