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Customer Service/ Financial Support

Company: PCR Staffing
Location: Greensboro
Posted on: January 15, 2022

Job Description:

Customer Service / Financial Support
Large financial service company expanding in the Greensboro area had multiple Customer service and financial support roles open. These positions are entry positions to the company that offer fantastic growth opportunities within the company. The company is seeking people with excellent customer service background who enjoy a fast paced environment. Positions also open for people with accounting/financial support background and good customer service skills.
This is a contract to hire role for our Greensboro NC based client - paying $15/hr plus up to $1,000 monthly bonus. Bilingual starts at $16 plus bonus.
Customer Service / Financial Support
POSITION SUMMARY (Key tasks and outcomes):
The Supplier Relations Specialist is responsible for obtaining statements from our client's suppliers that reflect our client's financial status/transactions. The SRS position plays a key role in capturing outstanding transactions not yet processed by the client.

Primary Tasks/Activities:

- Contact vendors via telephone to obtain a statement or an aging schedule per vendor list
- Make contact with all vendors on assigned lists
- Handle all calls in a professional manner and obtain weekly call targets
- Locate vendors via Vendor Research Tool, internet, APEX for phone number/address
- Follow up with vendors until a statement is received at a minimum of every three days with other factors taken into consideration until resolution has been made
- Completing assigned projects in a timely manner
- Review, identify and contact additional vendors with previous client project recoveries by telephone, email and fax to obtain statements (call goal established by mgmt)
- Re-contact vendors for updated statements where credits were previously out of scope and are now in scope that was never exported.

- Achieving assigned weekly export targets
- Achieving assigned weekly/monthly targets that has been set by mgmt
- Ensure that all responses received via email are properly attached to claims in system.

- Documentation
Track information received in appropriate databases by making notes of every conversation with vendor in the database with brief detailed notes
Review and update claims for vendors with multiple locations where the responsive vendor statement received was for the additional locations of the nonresponsive vendors.

- Imaging
All responses must be imaged

- Independent, Time Management, Reliability, and Conflict Resolution
Works Efficiently and Independently Stays on Track. Asks Questions and Notifies Leads and Management of Potential Concerns before they Happen. Dependable and constructively handles issues with the party involved .
A minimum of 6 hours per day making calls is required.


Knowledge Components:

Fluent or strong background in the one of the following languages is preferred: French Russian, Portuguese, German, French, Italian, Swedish, Chinese, Japanese, and Spanish
Fundamental knowledge of various office machines (copiers, fax, etc.).

Experience (Years and types):

Two (2) years of customer service, business related experience
Experience contacting vendors/customers via the telephone

Education Levels/Credentials (Degree types and Emphasis):

An Associate's degree in accounting, business administration, or equivalent; Bachelor's degree is preferred. Relevant experience may be considered in lieu of education.

Skills and Abilities and Other Characteristics:

Adept at prioritizing duties in a fast-paced environment
Strong attention to detail
Excellent teaming skills with the ability to work productively in a team setting
Demonstrated ability to read and comprehend various account statements
Outstanding verbal and written communication skills for communicating with internal and external staff
Proficiency in the use of Internet and MS Office (Excel, Word, Outlook) software applications

Key Words:
Customer service
Financial support
Accounts payable
Accounts receivable

Bachelor's Degree Requirement: Yes

Job Requirements:

Bachelor's Degree Requirement: -Yes

Keywords: PCR Staffing, Greensboro , Customer Service/ Financial Support, Accounting, Auditing , Greensboro, North Carolina

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