Customer Success Engineer
Company: Wingswept
Location: Raleigh
Posted on: May 9, 2024
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Job Description:
WingSwept is an award-winning managed service provider seeking a
Customer Success Engineer for our team. WingSwept's Customer
Success Engineer (CSE) is chiefly responsible for advising the
Customer Success Team and Managed Services clients on business and
technology goals to improve business outcomes while leveraging the
WingSwept technical and security tool stacks. This individual
advises clients on technology, including purchasing decisions,
benefit analysis, implementation, and expected outcomes. The CSE
will also share responsibility for liaising between WingSwept and
client vendors, as well as internally collaborating with
WingSwept's engineering team to ensure clients maximize return on
their technology investments.The responsibilities of the position
may include: Provide strategic technology advice to a growing list
of clients and the CSM Team Provide strategic knowledge of business
processes and operations to clients Provide options for ways for
clients to improve their technology infrastructure Assist with
Managing client relationships through personal contact Lead IT
discussions during Business Reviews on a scheduled basis Respond to
issues, needs, and complaints as they arise Update management on
concerns and issues related to technology related to client
infrastructure Regularly update our internal knowledge base in
order to provide continuity among other company personnel Assist
with the onboarding of new clients when applicable Assist with the
project management for clients as needed Assist with the
Investigation of new technologies for use internally and in client
environments Act as a liaison between clients and our technical
staff Assist with the monitoring of internal and client services
for any possible issues and facilitate issue resolution Assist the
CSM team with development of a comprehensive plan for forecasting
quarterly client projects Work collaboratively with the Information
Security Committee in order to reduce risk to WingSwept and our
clients Prepare quotes and statements of work for hardware, labor,
and services Assist in joint review of client invoices for accuracy
Assist with the design and implementation of various network
infrastructure components in an SMB environmentMinimum
requirements: Each WingSwept employee is expected to adhere to our
core values of being Honest, Eager, Accountable, Respectful, and a
Team Player in all their interactions. High school diploma, at
least two years of secondary education preferred Must be a US
citizen Must be able to work a full-time 40-hour work week from our
office, which may include after-hours functions Previous experience
as a system administrator/engineer or equivalent role Deep and
proven knowledge/experience with server and network diagnostics,
design, and installation Expertise with networking topics such as
routing, VLANs, QoS, VPN Expertise with Microsoft Windows Server,
MS Exchange, or MS SQL Expertise with VDI technologies (Citrix
XenApp, MS RDS, VMWare View, etc.) Expertise with virtualization
technologies like vSphere and HyperV Expertise with cloud hosting
providers (AWS, Azure, others) CompTIA Network+, Security+,
Microsoft and other industry certifications Experience with
SonicWALL and / or Cisco firewalls and other appliances High
business acumen and able to articulate and explain IT and business
processes Excellent verbal and written communication skills for
interactions with customers on a daily basis Must have a great
attitude and desire to go the extra mile for customers Strong
analytical and problem-solving skills Must be highly organized,
attentive to detail, and flexible, with the ability to effectively
prioritize tasks and balance the needs of multiple clients Must be
able to pass a background check and drug test Must have a valid
driver's license and reliable transportationExtra consideration
given for the following: Secondary education in business management
and/or economics Experience with small business operations
management or ownership Experience providing technical support
and/or technical account management in a business environment
Exceptional computer and system administration skills on Microsoft
based clients and servers Intricate knowledge/experience with PC
and server hardware diagnostics, repair, and installation
Fundamental understanding of business telecommunication systems
CompTIA Network+, A+, Microsoft certifications Experience in
project managementIf this sounds like a good fit for you, please
apply today!Equal Opportunity Employer M/F/Disabled/Veteranby
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Keywords: Wingswept, Greensboro , Customer Success Engineer, Engineering , Raleigh, North Carolina
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